Copilot Studio Quotas & Limitations

1. Copilot quotas, networking requirements and limits:

These are solely based on the copilot license purchase and are configurable and can be adjusted for custom agents on case-by-case basis.

Ref: https://learn.microsoft.com/en-us/microsoft-copilot-studio/requirements-quotas

2. Knowledge Source Support and Limitations:
   1. Websites: Any Public websites not ending in extensions like .html or .aspx or anything else.
   2. SharePoint Sites:

• Only Modern SharePoint Pages are supported, Content from classic ASPX pages on SharePoint aren't used to generate answers.
• In addition, SharePoint sites containing the following file types can be used as knowledge sources:
  • Word documents (DOC/DOCX), PowerPoint (PPT/PPTX), PDF files, TXT Files
• Files Size Limitations:

If Microsoft 365 Copilot license is present: files up to 200 MB.

If Microsoft 365 Copilot license is not present: files up to 7 MB (* Larger files can be supported via implementing custom code solutions)

• Sensitivity Labels on files:

Files with sensitivity label as “Public,” “General Business” are supported.

Files with sensitivity label as “Confidential,” “Confidential – Internal or External Recipients”, “Restricted – Named Recipients Only” are not supported.

Files with sensitivity label as “Personal” are supported conditionally only i.e. based on logged in user and author/manager of the document.

Encrypted files are not supported.

• If Restricted SharePoint Search is enabled, the copilot blocks use of SharePoint.
• SharePoint sites with an accordion navigation menu or a custom CSS aren't used to generate answers.
• SharePoint ACL and Security:

SharePoint’s Access control list is in check w.r.t logged in user interacting with the copilot.

If user does not have access to the SharePoint site/pages/files acting as a knowledge, then for an user’s query copilot may respond with “No answers found.”

1. Enterprise Data: Enterprise data are supported like Enterprise (private) websites, Salesforce, ServiceNow Catalogs and Knowledge and Tickets, Zendesk.

* For any kind of on-prem tools/data, further feasibility may be required.

3. Technical Challenges

• Many users have reported consistency issues while using copilot’s Generative answers feature.
• Some of the events and features are not supported in teams channel w.r.t web channel.